Frequently Asked Questions
Question: What if I am on vacation in another state and have an emergency? Will my medical insurance pay?
Answer: Yes. Your medical insurance will pay according to the plan benefits after the deductible is met. Have someone call the 800 number on the back of your medical card immediately. True Blue will require you to relocate to an in-network hospital/doctor as soon as you are stable.
Question: What if my dependent child attends a university in another state? Will True Blue allow a $30 co-pay for a doctor’s visit?
Answer: No. When someone is coded “out-of-area,” True Blue will pay a benefit but only after the deductible is met.
Question: If I have a newborn baby and do not add the baby to my medical insurance, what will pay under MY identification number?
Answer: Any charges that are considered a part of the “well baby” delivery will be paid under the mother’s ID number. If the child is ill and requires treatment or extended hospital stay, that will not be paid under the mother’s ID number. In order for True Blue to pay for the child’s treatment, the child must be added to the employee’s medical insurance within 30 days of birth.
Question: Is Baxter Regional Medical Center in the True Blue PPO Network?
Question: What Springfield hospitals are in-network?
Answer: St. John’s Regional Health Center in Springfield, Missouri, is the only in-network provider in that region.
Question: While traveling out of the country, does our insurance provide continuation of coverage?
Answer: Yes, but at the discretion of the policy administrators. Medical care must be for emergency and illness only. Prior notification to HR regarding the destination, departure date, and length of stay is advisable because there is a worldwide network. When seeking medical care, be certain to obtain documentation in English of the diagnosis and treatment. Costs must be converted to American dollars, and be sure to get the name, phone number, and address of the provider. You may have to pay for the care up front and then process a claim for reimbursement.
Question: Are colonoscopies covered under the Preventive Care Provisions?
Answer: No. Colonoscopies are subject to the deductible and coinsurance regardless of the diagnosis (medical or preventive). Page 29 in the True Blue plan document: Colorectal/Gastrointestinal Cancer Screening. Coverage is provided for colorectal and gastrointestinal cancer screening and laboratory tests, including colonoscopy, sigmoidoscopy, and barium enema) and charges are paid according to standard Plan reimbursement guidelines.