Student Grievance
Student Grievance
STUDENT GENERAL GRIEVANCE/ COMPLAINT PROCESS
A student who needs to file a grievance should complete and submit a grievance form within 10 days of the grieved incident. This form should be printed and submitted to the Associate Vice Chancellor of Student Affairs, located on the 3rd floor of Roller Hall. When the form is received,the Associate Vice Chancellor of Student Affairs will distribute the grievance form to the appropriate supervisor or dean.
The supervisor or dean will consider the grievance and will respond to the student with a resolution within 5 days of receiving the grievance form.
If the supervisor/dean resolution fails to resolve the problem to the student's satisfaction, the student may request an appeal of the decision, which will be referred to the Student Grievance Appeal Committee for consideration.
The request for a Student Grievance Appeal Committee review must be made in writing to the Associate Vice Chancellor of Students within ten(10) working days of completion of the supervisor/dean resolution.
Out-of-State Students:
Out-of-State Students, including online students and those residing out-of-state, must follow Arkansas State University Mountain Home’s published grievance policy by filling out the Student Grievance Form. If any student must report an unresolved grievance, the student may complete the student complaint form for the Arkansas Department of Higher Education (ADHE) found at: https://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form.